OpenQ SafeGuard

Social media is the most powerful and effective marketing and communications medium since the telephone.  It has the potential to change minds and behavior almost instantly.  But it carries inherent legal and regulatory risks.

OpenQ’s SafeGuard enables you and your company to reap the rewards of social media without the risks or penalties of non-compliance. 

More than half of U.S. adults (and growing) actively use social media sites such as Facebook, Twitter, Instagram and others. In addition, 77% of corporations have internal social media platforms such as IBM Connections, Chatter, Yammer and others.  These tools facilitate companies communicating better internally with staff, to reach key opinion leaders, to engage users and clients, to reach out to potential markets more effectively and efficiently than any medium in history.

BUT…unmonitored communications such as these can easily, unintentionally, violate regulations, particularly in sensitive business segments such as the pharmaceutical and financial industries.  The penalties and losses that may be incurred are staggering and we read or hear of them every day.

Is the answer to simply not use social media?  To ignore this powerful tool that competitors are using?  To live in the past when this communication is virtually ubiquitous?  Or is it to make the most of social media but only with the safety net of risk mitigation – SafeGuard – the tools that identify, prevent, and ameliorate the risks?

Get started today!

 

 

 

 

 

 

 

 

 

 

OpenQ SafeGuard

Comply with Global Regulations, Policies and Legal Requirements

OpenQ’s policy-driven Social Media Risk Management solution, SafeGuard, was developed to grow and scale with the expanding networks, media and management needs of social business.  SafeGuard’s unique architecture encompasses a central cloud application which connects to individual social networks using platform apps that are native to the networks themselves.  This direct, native app approach provides our customers with the ability to implement rapidly via app install, and to access the same set of risk management tools whether they are in SafeGuard itself, a network or SMM platform.  When a native app connection is not available OpenQ customers use a library of services-based meta-connectors to connect to the networks they wish to engage.   OpenQ categorizes networks as:

Internal social: including Salesforce.com’s CRM, Chatter, Communities, Yammer; IBM Connections; and other legacy applications

Extended-enterprise social platforms: Chatter and Communities and other company-sponsored communities and portals

External social platforms: Facebook, LinkedIn, Twitter, Blogs

Social Media Management platforms: such as Hootsuite and Marketing Cloud

Get started today!

SafeGuard internal social webiste banner

Leverage Internal Social Media Collaboration Platforms

Internal social collaboration platforms enable organizations to reduce costs, create more efficient processes, share information compliantly and gain faster insight into conversations.

One of the main reasons internal social initiatives fail is compliance. Due to legal and regulatory concerns, organizations often abandon internal social collaboration platform pilots, or scale back functionality to the point where it is not beneficial to the end users. Successful adoption starts with sound policies and the ability to monitor utilization for risk without requiring a company to review every post.

SafeGuard your organization with the ability to monitor internal social media posts on platforms like IBM Connections®, Salesforce.com’s Chatter®, Yammer™, and many others. OpenQ’s patent-pending, award-winning SafeGuard technology enables regulated organizations to monitor social platforms and identify risk with powerful language processing within posts as well as inside file attachments. A pre-approved content library, real-time monitoring are both available and content archiving enable the ability to remediate risk and provide full audit trails for e-discovery.

Get started today!

linkedin facebook twitter blog logo

More and more companies are turning to external social media as a business tool – corporate interactions between

Agents, advisors, brokers, corporate spokes people and clients.  Regulatory bodies – FFIEC, FINRA, IIROC, SEC, CFPB, FCA, and FDIC – have been clear that interaction over social media will be treated as any other interaction and therefore subject to the same rules, regulations and fines.

  • How do you share clean content, include fair and balanced information?
  • How do you monitor a sales person in Asia Pac who is using Facebook, LinkedIn and Twitter?
  • How do you centrally manage policies?
  • How do you stop “bad” messages?
  • How do you prevent regulation issues and fines?

 

OpenQ SafeGuard enables you to use internal and external social media, to mine the benefits of communication and inclusion of all audiences while monitoring and mitigating regulatory compliance issues – the rewards without the risk.

Get started today!

 

 

 

 

 

 

 

 

OpenQ SafeGuard

Social media is the most powerful and effective marketing and communications medium since the telephone.  It has the potential to change minds and behavior almost instantly.  But it carries inherent legal and regulatory risks.

OpenQ’s SafeGuard enables you and your company to reap the rewards of social media without the risks or penalties of non-compliance. 

More than half of U.S. adults (and growing) actively use social media sites such as Facebook, Twitter, Instagram and others. In addition, 77% of corporations have internal social media platforms such as IBM Connections, Chatter, Yammer and others.  These tools facilitate companies communicating better internally with staff, to reach key opinion leaders, to engage users and clients, to reach out to potential markets more effectively and efficiently than any medium in history.

BUT…unmonitored communications such as these can easily, unintentionally, violate regulations, particularly in sensitive business segments such as the pharmaceutical and financial industries.  The penalties and losses that may be incurred are staggering and we read or hear of them every day.

Is the answer to simply not use social media?  To ignore this powerful tool that competitors are using?  To live in the past when this communication is virtually ubiquitous?  Or is it to make the most of social media but only with the safety net of risk mitigation – SafeGuard – the tools that identify, prevent, and ameliorate the risks?

Get started today!

 

 

 

 

 

 

 

 

 

 

OpenQ SafeGuard

Comply with Global Regulations, Policies and Legal Requirements

OpenQ’s policy-driven Social Media Risk Management solution, SafeGuard, was developed to grow and scale with the expanding networks, media and management needs of social business.  SafeGuard’s unique architecture encompasses a central cloud application which connects to individual social networks using platform apps that are native to the networks themselves.  This direct, native app approach provides our customers with the ability to implement rapidly via app install, and to access the same set of risk management tools whether they are in SafeGuard itself, a network or SMM platform.  When a native app connection is not available OpenQ customers use a library of services-based meta-connectors to connect to the networks they wish to engage.   OpenQ categorizes networks as:

Internal social: including Salesforce.com’s CRM, Chatter, Communities, Yammer; IBM Connections; and other legacy applications

Extended-enterprise social platforms: Chatter and Communities and other company-sponsored communities and portals

External social platforms: Facebook, LinkedIn, Twitter, Blogs

Social Media Management platforms: such as Hootsuite and Marketing Cloud

Get started today!

SafeGuard internal social webiste banner

Leverage Internal Social Media Collaboration Platforms

Internal social collaboration platforms enable organizations to reduce costs, create more efficient processes, share information compliantly and gain faster insight into conversations.

One of the main reasons internal social initiatives fail is compliance. Due to legal and regulatory concerns, organizations often abandon internal social collaboration platform pilots, or scale back functionality to the point where it is not beneficial to the end users. Successful adoption starts with sound policies and the ability to monitor utilization for risk without requiring a company to review every post.

SafeGuard your organization with the ability to monitor internal social media posts on platforms like IBM Connections®, Salesforce.com’s Chatter®, Yammer™, and many others. OpenQ’s patent-pending, award-winning SafeGuard technology enables regulated organizations to monitor social platforms and identify risk with powerful language processing within posts as well as inside file attachments. A pre-approved content library, real-time monitoring are both available and content archiving enable the ability to remediate risk and provide full audit trails for e-discovery.

Get started today!

linkedin facebook twitter blog logo

More and more companies are turning to external social media as a business tool – corporate interactions between

Agents, advisors, brokers, corporate spokes people and clients.  Regulatory bodies – FFIEC, FINRA, IIROC, SEC, CFPB, FCA, and FDIC – have been clear that interaction over social media will be treated as any other interaction and therefore subject to the same rules, regulations and fines.

  • How do you share clean content, include fair and balanced information?
  • How do you monitor a sales person in Asia Pac who is using Facebook, LinkedIn and Twitter?
  • How do you centrally manage policies?
  • How do you stop “bad” messages?
  • How do you prevent regulation issues and fines?

 

OpenQ SafeGuard enables you to use internal and external social media, to mine the benefits of communication and inclusion of all audiences while monitoring and mitigating regulatory compliance issues – the rewards without the risk.

Get started today!